Returns & FAQ
At FanBreeze, we strive to ensure our customers are completely satisfied with their purchases. If you encounter any issues with your item, we are here to help.
Return Eligibility
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Time Frame: Returns must be initiated within 60 days of the purchase date.
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Condition: Items must be in their original condition, with all original packaging, tags, and accessories.
How to Initiate a Return
To start your return request, please follow these steps:
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Contact Support: Email our support team Here with the following details:
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Your order number
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A brief description of the issue
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Any relevant photos of the item
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Receive Instructions: Our support team will review your request and provide you with detailed instructions on how to proceed with your return.
Refund Process
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Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
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Approval: If the item is approved, we will process your refund within 1-2 business days.
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Refund Method: Refunds will be issued to the original payment method.
Additional Information
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Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
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Exchanges: If you would like to exchange your item for a different one, please specify this in your email to our support team.